communicating

Operationalize Your Brand in Your Company Culture

How do you strategically ensure that your customers consistently experience your brand positively? Your customers will receive a clear brand message from your company only if your employees’ actions exude your brand. COVID has created a challenging environment for creating … Read more

The Culture Competency That Trips up Most Companies

From all the culture analyses I have performed, I find it interesting that the vast majority of the organizations I survey have shortcomings in the same area. In my surveys, I look at how these organizations score in Appreciation, Morale, … Read more

5 Things You Need to “Get” to Communicate Better

Communication is the single biggest problem area in any organization. Many times people do not think through their communications with others. As a result, communication breakdowns are common. But they can be overcome. It requires that you be intentional in … Read more

Five Ways to Develop Better Relationships

Many people want to have better relationships in their life, but they are unwilling to do what needs to be done to develop them. Good relationships don’t just happen. They have to be carefully cultivated. If you will have better … Read more