listening

Diversity Starts with You

Culture change starts with you as a leader. In your role at your organization, you can have a profound impact on the people employed there. You have the potential to be an agent of transformation. You can make a contribution … Read more

Maximize the Moment

At one time one of my team members acted out of character. At first, I didn’t say anything to her. I just let it go and didn’t press the issue, although I found it concerning. But the next time she … Read more

How Well Do You Represent Your Employer?

Many years ago I worked for a guy I’ll call Greg. Working with Greg was awkward. He badmouthed his boss in the office, but in public he spoke favorably about him. To outsiders, he seemed like a good team player, … Read more

Do You Have a Short-Term or Long-Term Outlook?

About 20 years ago I tried starting a business. It didn’t work out. I thought I was doing all the right things, but ultimately it just didn’t take off. But in analyzing why it didn’t work out, I discovered something … Read more

How You Should Be Self-Educated

When I matriculated at the University of Virginia for my undergraduate degree, I started as a first-year student, not as a freshman. As I progressed through school, I became a second-year, third-year, and fourth-year student. The grades were intentionally named … Read more

Why Embracing Criticism Will Make You Better

No one likes to be criticized. It’s not fun to be told what you did wrong. But criticism is exactly what we need to hear to get better. If you were taking a college writing course and got glowing remarks … Read more

Three Soft Skills to Master as a Leader

Many have debated the importance of hard skills and soft skills. When I went to school, everyone seemed to believe that hard skills were most important. Students had to focus on mastering the specific skills required for their particular profession. … Read more

Five Ways to Develop Better Relationships

Many people want to have better relationships in their life, but they are unwilling to do what needs to be done to develop them. Good relationships don’t just happen. They have to be carefully cultivated. If you will have better … Read more

How to Win Respect from Your Team

The best way to win respect from your team is to put them before yourself.  In order to be respected by your team, be respectful of your team. When you are willing to respect your team for who they are—not … Read more

Three Ways to Cultivate Mutual Understanding

Listening is a powerful tool. When you genuinely listen to someone, you provide fertile ground for transparency to grow.  And it is through that environment of listening and transparency that mutual understanding will flourish. When you empathically listen to someone, … Read more