service

Friction between Brand and Culture Costs You Money

The relationship between your brand and your culture must be frictionless. Your employees’ interactions with customers and with each other need to be like a well-oiled machine. The way your employees interact with customers and fellow employees is indicative of … Read more

If the Team Doesn’t Know the Rules, It’s Not Their Fault

My family once hosted a foreign exchange student at our house for about a month. When he arrived at our house, his first question to me was “What are the rules at your house?” Not wanting to sound like some … Read more

The Bottom Line is Not the Bottom Line

A new study led by Baylor University demonstrates a correlation between a manager’s focus on bottom line results and their employees’ lack of performance. According to the research led by Dr. Matthew Quade and published in the journal Human Relations, … Read more

The Goal is the Pursuit, Not the Goal

Here in the Shenandoah Valley of Virginia where I live, we have horses on our property. But these horses are skittish. If you approach one of the horses by walking toward it, the horse will run away from you. It … Read more

Opportunity Doesn’t Knock

You’ve heard the phrase “Opportunity never knocks twice.” But I take issue with that phrase. Opportunity doesn’t knock on your door. If you’re waiting in your house for opportunity to knock then you’ll never meet it when it’s walking down … Read more

Dedication Starts with These Five Words

When Noah started building the ark that God told him to build, it was a daunting task. Noah persevered with extraordinary dedication to accomplish a purpose that was beyond the scope of credibility. During that time, Noah would have likely … Read more

Don’t Blame the Team If They Don’t Know the Rules

My family recently hosted a foreign exchange student at our house for about a month. When he arrived at our house, his first question to me was “What are the rules at your house?” Not wanting to sound like some … Read more

Success May Not Be What You Think It Is

Success is not what people always think it is. As a result, success can be an elusive target to hit. Many people want to be successful, but they aren’t willing to do what it requires. Success is not a one … Read more

Why We Remember the Service of Others

What makes service memorable to you?  When someone serves you, what would make you remember it?  And more importantly, what would make you want to tell someone about their service? People serve you every day, but most of the time … Read more

How to Develop a Prayerful Perspective

The importance of prayer is emphasized all the time.  In the church you attend.  In the books you read.  And in your conversations with friends.  But do you really have a prayerful perspective? I’m not asking if you pray.  I’m asking … Read more