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Operationalize Your Brand in Your Company Culture

How do you strategically ensure that your customers consistently experience your brand positively? Your customers will receive a clear brand message from your company only if your employees’ actions exude your brand. COVID has created a challenging environment for creating … Read more

How to Give Bad News

When I was a new manager, I had the hardest time giving constructive feedback to my assistant. When it was time to share with her what she needed to know to help her improve, I couldn’t even get the words … Read more

Five Ways to Develop Better Relationships

Many people want to have better relationships in their life, but they are unwilling to do what needs to be done to develop them. Good relationships don’t just happen. They have to be carefully cultivated. If you will have better … Read more